IT Technical Support Services in Kenya

Reliable IT support to keep your business running smoothly in Nairobi.

The Digital World is Emerging in Every Area of Life and Business.

Nowadays, IT outsourcing has been identified as a great model for reducing operating costs and increasing profit margins, whilst not losing a high quality of provided services.

Hardware Support Service

Hardware Maintenance offers a range of customizable hardware support services for multivendor systems to help you resolve hardware issues quickly and conveniently. We can also manage your maintenance and support needs by drawing on our extensive infrastructure and deep technical expertise.

Network Support Service

We provide professional network support enabling your business to continue to run smoothly. We have experienced customer-oriented technical experts who are certified in diverse IT products and devices, enabling us to provide top-notch network support services.

Software Support Service

Software-related problems can really slow down a business—not to mention tie up IT staff. We provide a service portfolio that offers comprehensive software technical support, including individual problem fixes and product usage advice, for virtually all of your software products.

Software Maintenance

Providing support for both ICT components under a simplified contract structure, we can help you meet service level expectations and can act as a trusted advisor to your IT organization.Coverage is available for distributed workstations, high end to midrange equipment, PCs, printers, servers, mobile and networking hardware and software.

Our Support Levels

L1 Support

Basic help desk support for common issues and user guidance.

L2 Support

In-depth technical support for more complex software and hardware issues.

L3 Support

Expert-level support for critical infrastructure and backend systems.

Support FAQs

What is your response time?

We offer different SLAs based on your plan, ranging from 1 hour for critical issues to 24 hours for standard requests.

Do you offer on-site support?

Yes, we provide both remote and on-site support depending on the nature of the issue and your location.